Ambiguity
has a price.
It doesn't show up in your P&L or on any dashboard, yet organisational indecision has a tangible cost that is frequently overlooked, misdiagnosed, and a clear signal of underlying structural issues.
And it compounds quietly through:
- Rework and decision churn
- Meeting inefficiency
- Talent friction and turnover
- Project delivery failure
- Strategic drift
- Leadership credibility erosion
This diagnostic measures the degree of structural indecision in your organisation and estimates the potential cost to you annually.
Enter your details to receive your results and full dimension breakdown.
A few numbers
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Used to calculate your estimated annual cost. The more accurate, the more useful.
Your Indecision
Index Results.
The Index
The Indecision Index measures structural ambiguity: the degree to which unclear direction, accountability gaps, and information friction are embedded in how your organisation operates. High score = high structural drag.
Answer Scoring
Each question maps to a 4-point scale: 0 (best) → 3 → 7 → 10 (worst). Scores are not linear. The gap between 3 and 7 is intentionally larger than between 0 and 3, reflecting that moderate structural ambiguity compounds faster than minimal ambiguity does.
Reliability Weighting
Questions are weighted by how directly observable and behaviorally grounded they are:
| Weight | Type | Example |
|---|---|---|
| 100% | Behaviorally grounded, directly observable | "How many decisions were revisited?" |
| 75% | Partially perceptual, some bias risk | "How engaged are your strongest performers?" |
Dimension Scores
Each of the 7 dimensions is scored independently using its weighted average, then converted to 0–100. The Index score is the weighted average across all questions in your track.
Cost Calculation
Cost is derived non-linearly from the Index score using the formula:
Ambiguity Rate = (Score ÷ 100)^1.5
This curve prevents over-inflation at mid-range scores. A score of 50 produces an ambiguity rate of ~0.35, not 0.50. Cost vectors are then applied to total payroll:
| Vector | Rate | Source basis |
|---|---|---|
| Decision delay & rework | 15% of payroll × ambiguity rate | McKinsey/Bain capacity loss data |
| Meeting inefficiency | 6% of payroll × ambiguity rate | HBR senior manager survey |
| Talent friction & turnover | 8% of payroll × ambiguity rate | SHRM replacement cost, conservative end |
Go deeper
with your score.
If your results point to a structural problem worth solving, we'd like to hear about it.